Index | Australia | UK | Europe | USA | Canada | Africa | Russia | China | Asia | South America
  Gas Accidents | Environment | Economics | Health | Politics | Citizen Journalism | About Us | Links | Contact Us

Index > Australia > NSW > AGL > Gloucester > AGL fined $1.55 million for
'deceptive & misleading conduct'

Bookmark and Share

Related Stories

ACCC takes action against Origin for alleged false or misleading representations

AGL Energy in court for alleged false & misleading representations Dec.2013

AGL Gloucester Milk Experiment
Is Fracking Produced Water Safe in Our Milk?

Exposing the Risks:
Fundamental Flaws in AGL’s application to frack CSG wells in Gloucester

Gloucester Water Studies

2004 gas blow out 300m away in the same wells

Lies, damned lies, statistics
and AGL

ACCC takes action
Dec.2013 against AGL

AGL versus
Environment Protection Agency 2013

AGL fined $1,550,000
for deceptive & misleading conduct 2013

NoFibs Gloucester Showdown

Fracking near Gloucester homes under AGL’s latest coal seam gas plans

Federal member for Lyne
Dr David Gillespie

AGL buys up Hunter Valley vineyards

CSG companies ignore water quality guidelines in irrigation reports

A matter of trust: – letter to Gloucester Advocate

AGL’s Gloucester ‘Produced Water’ Irrigation Trial
“A Sham and a Farce!”

AGL's proposed gas storage facility at Tomago, near Newcastle

2011 NSW Parliament
Inquiry into Coal Seam Gas

Affected Mid North Coast Councils

Upper Hunter Shire Council

Thomas Davey, Tourism Advancing Gloucester

MidCoast Water

New South Wales Farmers Associations Dairy Committee

Bruce Robertson,
Beef cattle farmer

Steven Robinson, Psychiatrist

Barrington-Gloucester-Stroud Preservation Alliance

Manning Alliance

Rob Oakeshott's coal seam gas press releases
2013 - 2012 - 2011 - 2010
Water Trigger - Gloucester BioRegion - Hunter Valley health

AGL's proposed gas storage facility at Tomago, near Newcastle

2011 Gloucester AGL Blockade

Federal | NSW | Victoria | Queensland | Western Australia | South Australia | Tasmania

Coal Seam Gas

Gloucester is awaiting the decision on whether AGL can start fracking 300m from family homes. AGL want to start fracking as soon as possible.

AGL fined $1.55 million for
'deceptive & misleading conduct'

21 May 2013 - AGL Sales received a $1.48 million penalty plus another penalty of $70,000 against AGL South Australia following legal action by the Australian Competition and Consumer Commission for breaching two sections of the Australian Consumer Law relating to misleading and deceptive conduct.

AGL ordered to pay $1.55 million for illegal door-to-door sales practices

21 May 2013 - ACCC - The Federal Court has ordered by consent that AGL Sales Pty Ltd and AGL South Australia Pty Ltd pay combined penalties of $1.555 million for illegal door-to-door selling practices, following action by the Australian Competition and Consumer Commission.

CPM Australia Pty Ltd, the marketing company used by the AGL companies, was also ordered to pay $200,000 for its role in the conduct.

“These significant penalties send a clear message to businesses that do not adhere to their obligations under the Australian Consumer Law.

The ACCC will not hesitate to take action to protect consumers in their homes from unscrupulous sales tactics and enforce compliance with the laws,” ACCC Chairman Rod Sims said.

“The ACCC has previously put energy retailers on notice that it is closely watching their use of door-to-door selling practices and the conduct of their salespeople.

In September 2012, Neighbourhood Energy Pty Ltd and Australian Green Credits Pty Ltd were ordered by consent to pay penalties of $1 million for door-to-door sales conduct, highlighting significant concerns regarding these sales practices in Australia.”

In summary, the Court declared that a salesperson engaged by CPM to sell electricity and gas on behalf of AGL Sales in Victoria made false representations and engaged in misleading and deceptive conduct during uninvited calls on consumers.

This included conduct that was clearly designed to mislead consumers about the salesperson’s reason for calling, such as representing that he was not there to sell anything.

He also made a number of false or misleading statements about the price of AGL’s products and consumers being overcharged by their current supplier.

A second salesperson in South Australia also engaged in misleading and deceptive conduct.

The Court also declared that the salespeople breached the Australian Consumer Law (ACL) because they did not clearly advise consumers that the salesperson’s purpose in calling on the consumer was to seek the consumer’s agreement for the supply of electricity and gas or that they would be obliged to leave immediately upon request.

The sole contested aspect of the hearing was whether the salesperson in South Australia broke the law by starting to negotiate despite the presence of a ‘Do Not Knock’ sign on the consumer’s front door.

The ACL requires salespeople to leave immediately on request of the occupier or consumer with whom they are negotiating and the ACCC submits that a ‘Do Not Knock’ sign is such a request. Justice Middleton has reserved his judgment on whether a request was made in this instance.

The Court ordered the companies to contribute to the ACCC’s costs and granted other remedies to protect consumers from unlawful sales practices and to inform them of their rights.

These include corrective advertising and compliance programs.

The ACCC’s action against AGL is part of a broader interest in the conduct of energy retailers and their door-to-door sales activities.

In March 2013, the ACCC instituted proceedings against Energy Australia and four marketing and sales companies engaged by Energy Australia in relation to their door-to-door selling practices. These proceedings are continuing.

The ACCC’s guide for consumers Knock! Knock! Who's There? provides information about consumer rights, including asking a sales person to leave which they must do when asked, or asking for time to consider the offer. The ACCC has produced a ‘Do Not Knock’ sticker to help consumers avoid unwanted door-to-door selling.

NSW: Pilliga | Gloucester | Camden | Northern Rivers

NSW | Victoria | Queensland | Western Australia | South Australia | Tasmania




site search by freefind